At Toko Gembira you have the right to return your order without stating a reason to us within 14 days. To do so you should fill in the returns form download. This form can be added to your return printed or sent digitally. Once the form has been filled in you have 14 days to return the product(s) from that date. The costs accompanying the return are on the behalf of the consumer. “The company shall reimburse all payments made by the consumer, possible including the delivery costs made by the company for the returned product, promptly within 14 days after the day the consumer states the return. If the company offers to collect the product themselves, they may withhold the reimbursement until they have received of collected the goods, or the consumer has supplied evidence of having sent back the goods, whichever is the earliest. The company will use the send payment method used by the consumer, unless the consumer agrees upon another method. No costs will be charged to the customer for the return.”
Articles that cannot return:
- Articles that cannot return items not in their original condition and / or packaging.
- Items that have been used
- Items that are fresh & frozen