Goal: We shall preserve the use of confidentiality of sensitive information.
Toko Gembira and associated companies will process your personal details for (i) accepting orders, (ii) reversing over-indebtedness, (iii) excecuting the agreement with you, (iv) contact management and (v) management information, product- and service development and determining the (general) strategy.
Personal details can also be used for the tracking of (attempted) illegal and/or criminal behaviour directed against Toko Gembira and associated companies, its customers and employees, as well as for participation in warning systems that are used for the prevention of fraud and over crediting. Toko Gembira can hire group companies and collaborative partners to process the personal details.
Your personal data may also be used for Toko Gembira and/or associate companies’ marketing purposes, statistical research and to coordinate our products and services better with your needs. Information can also be received by e-mail or text message if prior approval has been given. If you do not wish to receive commercial information (any more), or do not want you details to be used for marketing purposes, then this must be indicated to the company concerned. With regard to information obtained by Toko Gembira and associated companies you send an e-mail via our website to [email protected]
By accepting the general terms and conditions set by Toko Gembira, you agree to the possibility that (i) Toko Gembira will (allow for) the use of your personal details for credit scoring and (ii) Toko Gembira and associated companies will provide the information on creditworthiness to the Office of Credit Registration (BKR).
Toko Gembira and associate companies will not use your personal details for the trade of addresses.
Privacy on internet and cookies
Change of address
Customers are obliged to inform Toko Gembira of all address changes. As long as Toko Gembira have not received a change of address, you shall be regarded as living at the last address known to Toko Gembira and you remain liable for the products which you ordered and which are delivered at the old address.
We have implemented appropriate technical and organizational measures to protect your personal details from getting lost or from any form of unlawful processing.
Gembira Almere BV cares a lot about your privacy. Therefore, we only process data that we need for (improving) our services and we handle the information we have collected about you and your use of our services. We never make your data available to third parties for commercial purposes.
About the data processing
Below you can read how we process your data, where we save it, what security techniques we use and for whom the data are transparent.
E-mail and mailing lists
We use the services of Transip & Google for our regular business e-mail traffic. This party has taken appropriate technical and organizational measures to prevent abuse, loss and corruption of our data as much as possible. Transip & Google does not have access to our mailbox and we treat all our e-mail traffic confidentially.
We use the platform of Mollie & Lightspeed Payments to handle a (part of) the payments in our webshop. Mollie & Lightspeed Payments process your name, address and residence details and your payment details such as your bank account or credit card number. Mollie & Lightspeed Payments have taken appropriate technical and organizational measures to protect your personal data. Mollie & Lightspeed Payments reserve the right to use your data to further improve the service and to share (anonymised) data with third parties. All the above mentioned safeguards with regard to the protection of your personal data also apply to the parts of Mollie's & Lightspeed Payments's services for which they engage third parties. Mollie & Lightspeed Payments do not store your data for longer than allowed by the legal terms.
We collect reviews via the Kiyoh platform. If you leave a review via Kiyoh then you are obliged to provide your name, place of residence and e-mail address. Kiyoh shares this information with us so that we can link the review to your order. Kiyoh also publishes your name and place of residence on your own website. In some cases, Kiyoh may contact you to provide an explanation of your review. In the event that we invite you to leave a review, we will share your name and e-mail address with Kiyoh. They only use this information for the purpose of inviting you to leave a review. Kiyoh has taken appropriate technical and organizational measures to protect your personal data. Kiyoh reserves the right to engage third parties for the provision of services, for this we have given permission to Kiyoh. All the above-mentioned safeguards with regard to the protection of your personal data also apply to the parts of Kiyoh's services for which they engage third parties. Kiyoh will retain your personal data as long as you keep the review published on the platform. Kiyoh has appointed a Data Protection Officer, you will find the contact details of this officer on the Kiyoh website.
Shipping and logistics
If you place an order with us, it is our job to deliver your package to you. We use the services of PostNL, DPD or Sendcloud to carry out the deliveries. It is therefore necessary that we share your name, address and residence details with PostNL, DPD or Sendcloud. PostNL, DPD or Sendcloud uses this information only for the purpose of executing the agreement. In the case that PostNL, DPD or Sendcloud enable subcontractors, PostNL, DPD or Sendcloud will also make your data available to these parties.
Invoicing and accounting
For our records of our administration and accounting we use the services of Lightspeed & Mollie We share your name, address and residence details and details regarding your order. This data is used for managing sales invoices. For our records of our administration and accounting we use the services of Lightspeed & Mollie. We share your name, address and residence details and details regarding your order. This data is used for managing sales invoices. Your personal data is sent and stored protected. Lightspeed & Mollie are bound to secrecy and will treat your information confidentially, Lightspeed & Mollie does not use your personal data for purposes other than those described above.
External sales channels
We sell (a part of) our articles via the Toko Gembira App platform in iOS & Andriod. If you place an order via this platform, Toko Gembira App will share your order and personal details with us. We use this information to process your order. We treat your information confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.
Purpose of data processing
General purpose of the processing
We only use your data for the benefit of our services. This means that the purpose of the processing is always directly related to the assignment you provide. If you share information with us and we use this information to contact you at a later date - other than at your request - we will ask you explicitly for this. Your information will not be shared with third parties, other than to comply with accounting and other administrative obligations. These third parties have all been kept confidential on the basis of the agreement between them and us or an oath or legal obligation.
Marketing purpose of processing
We only use your data for the benefit of our services. This means that the purpose of the processing is always directly related to the assignment you provide. We use your data for marketing. Marketing goal is exclusively for customers related to the Gembira Almere BV company, such as relevant offers and email marketing. Email marketing is only sent via the newsletters. You can click the unscrube link in the emails, if you are not interested. Your information will not be shared with third parties, other than to comply with accounting and other administrative obligations. These third parties have all been kept confidential on the basis of the agreement between them and us or an oath or legal obligation.
Automatically collected data
Data that is automatically collected by our website is processed with the aim of further improving our services. This information (eg your IP address, web browser and operating system) is not personal data.
Participation in tax and criminal investigation
In some cases, Gembira Almere BV may be obliged to share your information in connection with government tax or criminal investigations on the basis of a legal obligation. In such a case, we are forced to share your information, but we will oppose it within the possibilities that the law offers us.
We keep your information as long as you are our client. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also consider this as a request to forgett. Based on applicable administrative obligations, we need to keep invoices with your (personal) data, so we will keep this data for as long as the applicable period is in effect. However, highly qualified employees have access to your client profile and documents that we have produced on the basis of your order.
On the basis of the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data that are processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights.
In principle, in order to prevent abuse, we will send copies and copies of your data only to your already known e-mail address. In the event that you wish to receive the data at another e-mail address or for example by post, we will ask you to identify yourself. We keep records of completed requests, in the case of a request for forgiveness we administer anonymous data. You will receive all copies and copies of data in the machine-readable data format that we use within our systems. You have the right to file a complaint with the Dutch Data Protection Authority at any time if you suspect that we are using your personal data in the wrong way.
Right of inspection
You always have the right to inspect the data that we process or have processed that relate to your person or that can be traced back to you. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 works days. If your request is granted, we will send you a copy of all data with an overview of the processors who have this data, with the e-mail address known to us, stating the category under which we have stored this data.
You always have the right to have the data that we process or have processed that relate to your person or that can be traced back to this. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within works 30 days. If your request is granted, we will send you a confirmation that the details have been changed on the e-mail address known to us.
Right to restriction of processing
You always have the right to limit the data that we process or have related to your person or that can be traced back to you. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within works 30 days. If your request is granted, we will send you a confirmation to the e-mail address known to us that the data until you cancel the restriction will no longer be processed.
Right of transferability
You always have the right to have the data that we process or have processed and that relate to your person or that can be traced back to you, performed by another party. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 works days. If your request is granted, we will send you copies or copies of all information about you that we have processed or that have been processed by us by other processors or third parties on the e-mail address known to us. In all likelihood, we will no longer be able to continue the service in such a case, because the secure linking of data files can then no longer be guaranteed.
Right of objection and other rights
In certain cases you have the right to object to the processing of your personal data by or on behalf of Gembira Almere BV. If you object, we will immediately stop the data processing pending the settlement of your objection. If your objection is well-founded, we will make copies and / or copies of data that we process or have made available to you and then permanently discontinue the processing.
Also, you have the right not to be subject to automated individual decision making or profiling. We do not process your data in such a way that this right applies. If don’t agree in this case, please contact our contact person for privacy matters.
Through our website, cookies are placed from the American company Google as part of the "Analytics" service. We use this service to track and get reports on how visitors use the website. This processor may be obliged to provide access to these data on the basis of applicable laws and regulations. We collect information about your browsing habits and share this information with Google. Google can interpret this information in conjunction with other datasets and thus track your movements on the internet. Google uses this information to provide, among other things, targeted advertisements (Adwords) and other Google services and products.
Cookies from third parties
Gembira Almere BV
1315 HX Almere
T +31 (036) 530-4910
E [email protected]
Contact person for privacy matters
M. Roos van Raadshooven