Complaints

We find it very unpleasant to hear that you have a complaint about the service you experienced. Nevertheless we request you to send your complaint, preferably via e-mail, to our webshop department. Our customer service employees will evaluate the complaint and do their utmost to solve the complaint to everyone’s satisfaction.

After receiving your complaint, you will receive a confirmation from us. We will respond to your complaint within 14 days after receiving the complaint. If more time is needed to resolve your complaint, you will be informed of the delay.

 We encourage you to notify us first complaints by emailing info@tokogembira.nl . If this does not lead to a solution, it is possible to sign up for dispute mediation by Foundation Webwinkelkeur . From February 15, 2016 is for EU consumers are also possible to log complaints via the ODR platform by the European Commission. This ODR platform can be found http://ec.europa.eu/odr . When you treat complaints not elsewhere then you are free to file your complaint using the EU platform. "